Scaffolding Supplies for Sale Privacy & Cookie Policy

Updated 2024

The privacy policy for Scaffolding Supplies for Sale Ltd describes how we may access, collect, store, and use your personal information when you visit our website at http://www.scaffoldingsuppliesforsale.co.uk and request a quotation for our products and services.

What personal information do we process?

When you visit, use, or navigate our website, we may process personal information depending on how you interact with us, your choices, and the products and features you use.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we collect any information from third parties?

We do not collect any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our services and products, communicate with you for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. We process your data only when we have a valid legal reason.

How do we keep your information safe?

We have adequate organisational and technical processes and procedures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

How do you exercise your rights?

The easiest way to exercise your rights is by submitting a data subject access request or contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Personal information you disclose to us.

We collect personal information that you voluntarily provide us when you express an interest in obtaining information about us or our products and services or when you contact us. The personal information we collect depends on the context of your interactions with us, your choices, and the products and features you use. The personal information we collect may include the following:

• Name.
• Phone number.
• Email address.
• Billing address.
• Delivery address.

Information automatically collected

Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our website.

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity (like your name or contact information). However, it may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical details. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data.

Log and usage data is website-related and is diagnostic, usage, and performance information our servers automatically collect when you access or use our website, which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on our website, such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use, device event information such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings.

How do we process your information?

We process your information to provide, improve, and administer our services and products, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact on our website and the products or services we offer, including:

To deliver and facilitate the delivery of services or products to the user. We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process your information to respond to your enquiries and solve any potential issues you might have with the requested product or service.

To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges through our website.

To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

Legal processes

We only process your personal information when we believe it is necessary, such as we have a valid legal reason (i.e. legal basis) to do so under applicable law, with your consent, to comply with regulations, to provide you with products or services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have permitted us (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Legal Obligations. We may process your information where we believe it is necessary to comply with our legal obligations, such as cooperating with a law enforcement body or regulatory agency, exercising or defending our legal rights, or disclosing your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as in situations involving potential threats to the safety of any person.

Are cookies and other tracking used?

We can collect and store your information using cookies and other tracking technologies.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our website. Some online tracking technologies help us maintain the security of our website, prevent crashes, fix bugs, save your preferences, and assist with essential site functions.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the website. The Google Analytics Advertising features we may use include Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across our website, visit https://tools.google.com/dlpage/gaoptout.

How long is my information stored?

Unless otherwise required by law, we keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy policy unless a more extended retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

How your information is kept safe

We aim to protect your personal information through organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access our website within a secure environment.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove cookies and reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services on our website.

How can you contact us about our privacy policy?

If you have questions or comments about our privacy policy and your rights, please email us at sales@scaffoldingsuppliesforsale.co.uk or contact us by post at:

Scaffolding Supplies for Sale Ltd

St Johns House

St Johns Street

Chichester, West Sussex, PO19 1UU

England