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Mon – Fri. 8:00 – 17:00 (excluding bank holidays)
 

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Open 8:00 – 17:00 • Mon-Fri (Excluding bank holidays)

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Our returns and refunds vary, so please read the information below carefully to ensure you completely understand our policies and procedures.

  • Missing items: If you find items missing when your delivery arrives, please tell the driver immediately, and we will arrange for the missing items to be dispatched within 1-2 working days.
  • Faulty items: We quality test all products before they leave our depot; however, on rare occasions, human error may result in us missing something. If any products are damaged or faulty upon inspection, please inform the driver, and they will return these to us. We will arrange for replacements to be returned to you in 1-2 business days. If the driver has left and you have noticed an item is damaged or faulty. Please take a photo and email us (sales@scaffoldingsuppliesforsale.co.uk), and we will arrange for replacement items to be sent out.
  • Incorrectly ordered: Please inform the driver if you wish to return some of the products or the whole order because you have made a mistake; please also email us to confirm what you are returning and what needs to be replaced or if you require a refund.
  1. If the driver has left and you then inform us you would like us to come back and collect the unwanted items, there will be a collection fee, which is £40+vat (unless the original delivery charge was more than this); however, this charge is at our discretion.
  2. If you opt for a refund, this will be processed minus the original delivery charge you paid; you will only get refunded for items purchased, not the delivery charge.
  3. If you have requested replacement items, we will arrange this for you; however we will have to charge for redelivery as it will be classed as a new order.
  • Bespoke items: Any items that have been cut, painted or customised in any way, you cannot return these items for a refund.
  • Other info: We ask that all items be returned in the condition you received them; they should not be used in any way. We have the right not to issue a refund if we feel any product has been used or damaged.
  • We will process refunds once all items have been returned to our depot and inspected, and payment will be made within 2-3 business days.